Settings

The Settings section contains configuration pages for your account and tenant. Access them from the sidebar under Settings.

Profile

Update your personal information:

• Display Name — your name shown to team members
• Email — read-only, set during account creation
• Phone — optional contact number
• Timezone — used for scheduling and timestamps

Security

Manage your account security:

• Change Password — update your login password (minimum 8 characters with uppercase, lowercase, and numbers)
• Two-Factor Authentication — coming soon, will support authenticator apps

Team (Owner Only)

Manage users who have access to your Ares tenant:

• Add User — create a new team member with name, email, and role (Agent or Owner). A temporary password is auto-generated and copied to your clipboard
• Reset Password — generate a new temporary password for a user
• Unlock Account — unlock accounts that have been locked due to failed login attempts

Domains

Control where your chat widget can be embedded:

• Add Domain — whitelist a domain (e.g., example.com)
• Site Key — each domain gets a unique site key for widget embedding
• Delete Domain — remove a domain and revoke its site key

Ticket Settings (Owner Only)

Configure your ticket system:

• Ticket Prefix — customize the ticket number prefix (2-5 uppercase characters, e.g., "TKT")
• SLA Targets — set first response and resolution time targets per priority level
• Auto-create on Handoff — toggle automatic ticket creation when an agent handoff occurs