Privacy Policy

1. Information We Collect

Information you provide

• Account information (name, email, company name)
• Payment information (processed securely via third-party providers)
• Communications you send to us (support requests, feedback)
• Content you upload (product catalogs, knowledge base documents)

Information collected automatically

• Usage data (pages visited, features used, session duration)
• Device information (browser type, operating system, IP address)
• Conversation data between your AI agent and your customers

2. How We Use Your Information

• To provide and maintain the Ares platform
• To train and improve your AI agent's performance
• To process payments and manage your subscription
• To send service-related communications
• To analyze usage patterns and improve our services
• To detect and prevent fraud or security threats

3. Data Isolation

Ares operates on a multi-tenant architecture with strict data isolation. Your data is logically separated from other tenants and is never used to train AI models for other customers. Each tenant's conversation data, knowledge base, and customer information remain private and isolated.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who help us operate the platform (hosting, payment processing, analytics)
• Third-party messaging platforms you connect (WhatsApp, Messenger) as required for message delivery
• Law enforcement when required by law

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, rate limiting, access controls, and regular security audits. We follow OWASP security guidelines and maintain secure coding practices.

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove your data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

8. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to understand how our site is used. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform.

10. Contact

For privacy-related questions, contact us at privacy@ares.onl.