Everything you need.
Nothing you don't.
One AI agent, every channel. Ares gives you a complete platform to deploy, manage, and optimize an intelligent sales agent — from inventory sync to human handoff.
AI Sales Agent
A trained AI agent that understands your products, speaks in your brand voice, and guides customers from discovery to purchase. Configure its identity, behavior, knowledge sources, and conversation rules from the Build page.
- Recommends products and compares models based on real inventory data
- Configurable identity, tone, and conversation behavior
- Knowledge sources: product catalog, pricing rules, FAQ database
- Rule-based guardrails to keep responses on-brand and accurate
Omnichannel
Meet your customers wherever they are. Deploy your AI agent across website, WhatsApp, and Messenger — all conversations flow into a single unified inbox so your team never misses a beat.
- Embeddable website chat widget with a single script tag
- WhatsApp Business via Meta Cloud API or Twilio
- Facebook Messenger integration
- Unified inbox for all channels in one dashboard
Human Handoff
The AI agent knows its limits. When a conversation needs a human touch, it seamlessly transfers the customer with full context preserved — no repetition, no friction.
- AI detects complex or sensitive queries automatically
- Full conversation history transferred to the human agent
- Live conversations page for real-time agent takeover
- Smooth transition with no context lost for the customer
Ticket Management
Track, prioritize, and resolve customer issues with a structured ticketing system. Define SLA targets, manage status workflows, and keep your team accountable.
- Create tickets manually or from conversations
- Priority levels, assignees, and status workflows
- SLA tracking with configurable target times
- Status history and internal comments for team collaboration
Inventory Sync
Keep your AI agent informed with an always-current product catalog. Import via CSV, manage items with full CRUD, and ensure every recommendation is backed by real data.
- Bulk import via CSV for fast catalog onboarding
- Full item management: create, read, update, delete
- Real-time sync so the AI agent always has current data
- Rich product attributes: pricing, specs, availability
Analytics
Understand how your AI agent performs at a glance. The overview dashboard surfaces conversation metrics, resolution rates, and agent performance — the data you need to optimize.
- Conversation volume, response times, and resolution rates
- Agent performance tracking across channels
- Customer satisfaction and handoff frequency insights
- Overview dashboard with key metrics at a glance
Agent Schedule
Control exactly when your AI agent is active. Set operating hours to match your business schedule and define what happens outside those hours.
- Set daily operating hours for the AI agent
- Configure timezone-aware scheduling
- Define offline behavior and away messages
Team Management
Invite your team and assign granular roles. Owners, Admins, and Agents each get the right level of access to manage conversations, settings, and configurations.
- Invite team members via email
- Role-based access: Owner, Admin, Agent
- Manage permissions across the platform