Platform Overview

A high-level overview of the Ares platform architecture, modules, and how they work together.

The Ares platform is organized into four main areas, each accessible from the dashboard sidebar. This page explains how the modules connect and what each one does.

Dashboard Structure

When you log into Ares, you'll see the sidebar organized into these sections:

Core Features

  • Overview — real-time analytics dashboard with KPIs, conversation trends, channel distribution, and peak hours heatmap
  • Conversations — live chat management with three-panel view (list, thread, details) and agent handoff controls
  • Tickets — support ticket system with filtering, bulk actions, SLA tracking, and CSV export

Agents

  • Build — configure your AI agent's identity (branding, industry) and behavior (tone, language)
  • Schedules — set when your agent is available, configure offline auto-replies

Channels

  • Omnichannel — connect and manage messaging channels like WhatsApp (owner-only)

Commerce

  • Inventory — manage your product catalog via CSV import or API integration

Settings

  • Profile — update your name, phone, and timezone
  • Security — change password, view 2FA status
  • Team — manage users and roles (owner-only)
  • Domains — whitelist domains for chat widget embedding
  • Ticket Settings — configure numbering prefix, SLA targets, and automation rules

How It All Connects

Visitor → Chat Widget → AI Agent → Conversation
                                       ↓
                              Agent Handoff (if needed)
                                       ↓
                              Ticket (if needed)
  1. A visitor opens your website and interacts with the Chat Widget
  2. The AI Agent handles the conversation using its configured identity and behavior
  3. If the AI can't resolve the query, a human agent can join the conversation via handoff
  4. Support issues can be escalated into Tickets for tracking and resolution
  5. All interactions feed into the Overview analytics dashboard

User Roles

RoleAccess
OwnerFull access — team management, channels, ticket settings, all features
AgentConversations, tickets, build settings, profile, and security

Next Steps

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