Roles & Permissions
Understand the Owner and Agent roles, what each can access, and how to manage your team.
Ares uses a role-based access control system with two roles: Owner and Agent.
Role Comparison
| Feature | Owner | Agent |
|---|---|---|
| Overview Dashboard | Yes | Yes |
| Conversations | Yes | Yes |
| Tickets | Yes | Yes |
| Build (AI Config) | Yes | Yes |
| Agent Schedule | Yes | Yes |
| Inventory | Yes | Yes |
| Omnichannel | Yes | No |
| Team Management | Yes | No |
| Ticket Settings | Yes | No |
| Profile & Security | Yes | Yes |
| Domains | Yes | Yes |
Owner Role
Owners have full access to all features including:
- Team Management — add users, reset passwords, unlock accounts
- Omnichannel — connect and manage WhatsApp and other channels
- Ticket Settings — configure SLA targets, numbering, and automation
There should be at least one Owner per tenant.
Agent Role
Agents have access to day-to-day operational features:
- Manage conversations and perform handoffs
- Create and update tickets
- Configure AI agent settings
- Update their own profile and password
Agents cannot manage team members, channels, or ticket system settings.
Managing Team Members
Owners can manage the team from Settings → Team:
Adding a User
- Click Add User
- Enter their name, email, and role
- A temporary password is generated and copied to your clipboard
- Share the credentials with the new team member
- They'll be prompted to change their password on first login
Resetting a Password
Click Reset Password next to a user to generate a new temporary password.
Unlocking an Account
Accounts are automatically locked after multiple failed login attempts. Click Unlock Account to restore access.
Was this page helpful?